Terms of service
In force as of: 3 July 2026
§1. General provisions
These Terms and Conditions set out the rules for using the online store available at https://maisonachi.com, operated by: UNITY PRIME GROUP sp. z o.o. (a Polish limited liability company), with its registered office in Warsaw (postal code 04-109), at ul. Korytnicka 46/52, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw, 14th Commercial Division of the National Court Register, under number (KRS) 0001225215, NIP 1133194860, REGON 544044387, share capital of PLN 5,000, e-mail: support@maisonachi.com, telephone: +48 888 909 476, hereinafter referred to as the “Seller”.
1. The Seller may be contacted by e-mail, telephone and post, on business days, i.e. Monday to Friday, from 9:00 to 18:00. The Seller usually responds to messages within 1–2 business days. Using means of distance communication to conclude the Contract does not involve any costs for the Customer higher than the standard fees of the operator whose services the Customer uses.
2. These Terms and Conditions have been drawn up in accordance with Polish law and the law of the European Union, in particular the Act of 30 May 2014 on Consumer Rights, the Act of 18 July 2002 on the Provision of Electronic Services and the Civil Code.
3. The Store conducts retail sales of footwear, in particular leather heeled footwear, via the Internet.
4. The Terms and Conditions are made available free of charge on the Store website in a manner that allows them to be obtained, reproduced and recorded. A copy of the Terms and Conditions in the version in force at the time the Contract is concluded is sent to the Customer together with the shipment confirmation of the product.
5. The Customer is obliged to read these Terms and Conditions before making a purchase in the Store. Making a purchase in the Store means that the Customer has read and accepted its provisions.
§2. Definitions
Customer – a natural person with full legal capacity, a legal person or an organizational unit without legal personality to which the law grants legal capacity, making purchases in the Store.
Consumer – a natural person performing a legal act with the Seller that is not directly related to their business or professional activity.
Customer Account – the Customer’s profile on the Store website, identified by a username and password.
Entrepreneur with Consumer rights – a natural person concluding a contract directly related to their business activity where the content of the contract indicates that it does not have a professional character for that person. The provisions concerning the Consumer apply to them with regard to the right of withdrawal and liability for the conformity of the Product with the Contract.
Product – a movable item (goods) offered for sale in the Store.
Store – the website available at https://maisonachi.com, through which the Seller sells Products.
Order – the Customer’s declaration of intent aimed directly at concluding a Sales Contract.
Contract / Sales Contract – a distance sales contract for a Product concluded between the Seller and the Customer, entered into at the moment the Customer receives the e-mail confirming dispatch of the Products.
Electronic Service – any service provided by the Seller to the Customer by electronic means via the Store website.
Durable medium – material or a tool enabling information to be stored in a manner allowing future access to it.
Newsletter – an Electronic Service provided to persons who have expressed a wish to receive e-mail messages in exchange for providing their personal data and consenting to receive commercial information, including direct marketing.
Dispatch Confirmation – the Seller’s e-mail confirming dispatch of the Products; upon its receipt by the Customer the Sales Contract is concluded.
§3. Electronic Services and technical requirements
1. The Seller provides via the Store the following Electronic Services:
– browsing the content of the Store,
– an order form allowing the Customer to compile data and submit an Order in order to conclude a Sales Contract. The service is free of charge, one-off in nature, and allows the entered data to be modified until the purchase is finalized,
– a cart, allowing the Customer to add Products to a virtual cart, store its contents while browsing the Store and display a summary of the total price before proceeding to purchase. The service is free of charge and temporary; it begins when the first Product is added to the cart and ends when the Order is placed, when the Customer manually removes the contents, or when the cart is automatically cleared after a period of time,
– a Customer Account, allowing the Customer to store and modify their data, including shipping data, track the current status of Orders placed and view Order history. The service is free of charge and continuous; it begins when the Customer creates the Account and ends when it is deleted in the manner referred to in section 3 below. The Customer Account service is currently unavailable; purchases are made without creating an Account (as a guest),
– The Seller provides a free newsletter service. The service agreement is concluded upon confirmation of subscription by clicking the activation link sent to the provided e-mail address. The Customer may terminate the agreement at any time, without giving a reason, via the unsubscribe link in any message or by contacting support@maisonachi.com. New subscribers receive a one-time 10% discount code for their first order; the code cannot be combined with other promotions, is not exchangeable for cash, and may be used once per Customer.
2. The following are required to use the Store: a device with Internet access, a current web browser supporting cookies and JavaScript, and an active e-mail account.
3. Continuous Electronic Services (such as the Customer Account and Newsletter) may be discontinued by the Customer at any time, without giving a reason and free of charge, via the unsubscribe link in the message or by contacting support@maisonachi.com.
4. The Customer is prohibited from providing unlawful content within the Store. Unlawful content is understood to mean content that:
– is contrary to the law, these Terms and Conditions or the purpose of the Store,
– constitutes unsolicited advertising, promotional or marketing material, including spam, or serves to promote activities competing with the Seller,
– infringes personal rights, copyright or other intellectual property rights of third parties,
– contains vulgar, offensive or defamatory statements or incites violence, aggression or hatred,
– is misleading, spreads false information or undermines commonly recognized scientific and medical knowledge,
– infringes the privacy of others, including by unlawfully publishing an image or contact data without the required consent,
– encourages self-destructive behaviour or other acts prohibited by law.
5. The Seller does not carry out constant, automated monitoring of information posted in the Store by Customers or visitors, nor does it have a legal obligation to actively seek facts indicating unlawful activity.
6. Upon obtaining credible knowledge of the presence of unlawful content or material contrary to these Terms and Conditions, the Seller takes immediate action to remove it or disable access to it.
7. The Seller reserves the right to moderate and remove content that infringes the Store’s rules. Such actions are taken with due care, objectively and proportionately, respecting the rights of all parties. If the Seller has the e-mail address of the person whose content is moderated, it promptly informs that person of the decision taken together with a justification.
8. Complaints regarding the operation of the Store may be submitted to support@maisonachi.com or in writing to the Seller’s registered office. Complaints are examined within 14 days of receipt.
9. The Seller makes every effort to ensure that the Store operates correctly and is available to users; however, periodic technical breaks related to maintenance or updates of the Store website are possible.
§4. Placing orders and concluding the Contract
1. Orders may be placed in the Store 24 hours a day, 7 days a week. To place an Order effectively, the Customer must have full legal capacity.
2. Information presented in the Store, including about Products and their prices, does not constitute an offer within the meaning of the Civil Code, but is an invitation to conclude a contract pursuant to Article 71 of the Civil Code.
3. To place an Order, the Customer:
– selects a Product,
– adds it to the cart,
– completes their data,
– selects a delivery and payment method,
– confirms the Order using the “Order with obligation to pay” button (or an equivalent). In the next step the Customer is directed to the payment provider’s page and makes payment.
Immediately before placing the Order, the Customer is presented with:
– the main features of the Product,
– the total price of the Order including taxes,
– and delivery costs.
4. To finalize the purchase, the Customer makes certain declarations during the purchase process by ticking dedicated checkboxes. Although accepting them is voluntary, it is a necessary condition for completing the transaction. The Customer thereby makes the following declarations:
– a declaration that they have read and accepted these Terms and Conditions;
– a declaration that they have read the rules on the processing of personal data and cookies set out in the Privacy Policy and the Cookies Policy;
5. The Contract is concluded in two steps: a) after placing the Order, the Customer receives an automatic e-mail confirming its receipt by the Seller – this message contains the Order details but does not yet constitute acceptance for fulfilment; b) the Sales Contract is concluded upon the Customer’s receipt of the Dispatch Confirmation, i.e. the e-mail confirming dispatch of the Products. If the Dispatch Confirmation covers only part of the Products, the Contract is concluded with respect to that part. As for the remaining part, the Seller promptly informs the Customer whether the Contract can be concluded and, in the event of partial impossibility, refunds the corresponding part of the payment made by the Customer.
6. Where advance payment via electronic channels is selected, the funds collected from the Customer when placing the Order constitute an advance payment which will be automatically credited towards the price of the Product upon conclusion of the Sales Contract. If the Seller does not accept the Order, the advance payment collected is refunded to the Customer promptly, i.e. no later than within 14 days.
7. The Dispatch Confirmation simultaneously constitutes confirmation of the conclusion of the Contract on a Durable medium and contains the information referred to in Article 12 of the Act on Consumer Rights, including instructions on the right of withdrawal from the Sales Contract, as well as the Terms and Conditions in the version in force at the time the Sales Contract was concluded.
8. The Seller may refuse to accept an Order where: a) the Customer provided incomplete, incorrect or untrue data (such as name, address, payment data); b) an obvious error occurred in the Store regarding the Product, in particular its price or description; c) the Product is unavailable; d) there is a reasonable suspicion that the purchase is being made for the purpose of further commercial resale.
9. The Seller informs the Customer of non-acceptance of an Order promptly, no later than within 14 days of its submission, and refunds any payments received in full using the same method by which they were made, unless the Customer indicates another method for the refund.
§5. Prices, promotions and payments
1. All prices in the Store are quoted in the currency assigned to the given market (in particular EUR, PLN, CHF, GBP) and are gross prices (they include VAT). The applicable currency is shown to the Customer before the Order is placed.
2. Payment for the Products is made in advance.
3. The payment methods available in the Store are:
– Stripe, accepting Visa, Mastercard and American Express cards,
– Apple Pay,
– Google Pay,
– BLIK (for Poland), iDEAL (for the Netherlands), Bancontact (for Belgium), Shop Pay,
– a traditional international bank transfer (SEPA).
Information about the available payment methods is presented before the Customer places the Order.
4. The Customer makes payment within 2 days of placing the Order. After this period has lapsed without effect, the Order is cancelled, which is tantamount to withdrawal from the Sales Contract, of which the Customer is informed by e-mail.
5. Payment is deemed made once the funds are credited to the Seller’s account or the payment is confirmed by the payment operator.
6. In each case of a price reduction of a Product, the Seller displays, next to the reduced price, information about the lowest price of that Product from the 30 days preceding the reduction. If the Product has been offered for sale for less than 30 days, the lowest price displayed is the lowest price in force from the date the Product was first offered for sale until the date the reduction was introduced.
7. Price changes, promotions and sales do not affect Orders placed before they were introduced.
8. The Seller does not apply individual price adjustment based on automated decision-making.
9. Where the Seller introduces a promotion or sale in the Store, these cannot be combined unless the terms of the given promotion or sale provide otherwise.
§6. Product reviews
The Store does not offer a Product review feature.
§7. Delivery
1. Products are shipped from the warehouse at: Dziupla Self Storage ul. Wrotkowska 2, 20-469 Lublin, Poland
2. Deliveries are made within the territory of the Republic of Poland, other European Union countries and selected non-EU countries (Switzerland, Liechtenstein, Norway, the United Kingdom, Gibraltar, Ukraine) via: DHL Express, UPS, DPD and other international logistics partners. Delivery methods and costs are presented each time when placing an Order in the Store.
3. The time to prepare an Order for dispatch is 1 to 5 business days from the date the advance payment is credited to the Seller’s account or payment is confirmed by the operator, and delivery of the Product to its destination by the carrier takes place without undue delay, no later than 30 days from the conclusion of the Sales Contract. The Seller promptly informs the Customer of any delay in delivery. In such a case, the Customer may set the Seller an additional period of no less than 7 business days, and upon its ineffective lapse – withdraw from the Contract.
4. The delivery cost is indicated when placing the Order, before it is confirmed.
5. After the shipment is dispatched, the Customer receives a number allowing it to be tracked on the carrier’s website.
6. After the Order is confirmed, the delivery address may be changed only until the shipment is dispatched. To change the delivery address, please contact the Seller promptly at support@maisonachi.com
7. For shipments outside the customs territory of the European Union, customs duties and import VAT may apply and are not included in the order price. These charges are paid by the Customer (recipient) at customs clearance or upon delivery, in accordance with the regulations of the destination country. Their amount is set by the competent customs authority and is not known to the Seller at the time the Order is placed. Shipping itself remains free.
8. If incorrect address data is provided, the Seller will contact the Customer to obtain the correct data. If, as a result of the Customer providing incorrect data, the Seller incurs additional costs, the Customer will be charged with such additional costs caused by providing incorrect data, once documented by the Seller.
9. The risk of accidental loss of or damage to the Product passes to the Customer upon delivery of the Product to them.
10. The Customer should check the condition of the shipment upon receipt; however, failure to do so is not a necessary condition for submitting a Product complaint.
11. Delivery is free of charge for the Customer — its cost is included in the product price. This does not affect customs duties and import VAT for shipments outside the EU, as described in section 7 below.
§8. Right of withdrawal from the Contract
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The right to withdraw from a distance contract without giving a reason and without incurring costs is granted to a Consumer and to an Entrepreneur with Consumer rights.
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The deadline for withdrawing from the Sales Agreement is 14 days and results from the Act of 30 May 2014 on Consumer Rights.
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The withdrawal period begins on the day on which the Consumer or the Entrepreneur with Consumer rights takes physical possession of the Product. For an Order comprising multiple Products delivered separately, the period is counted from the day the last Product of that Order is received.
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To meet the deadline referred to in paragraph 2 above, it is sufficient to send an unequivocal statement of withdrawal from the Sales Agreement before the deadline expires. The statement may be submitted:
a) electronically to the e-mail address: support@maisonachi.com,
b) by traditional post to the Seller’s address: ul. Korytnicka 46/52, 04-109 Warszawa.
The Consumer or the Entrepreneur with Consumer rights may use the model form set out in Appendix 1 to the Terms, however this is not obligatory.
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The Customer is obliged to return the Product without undue delay, no later than 14 days from the day on which they submitted the statement of withdrawal from the Sales Agreement, to the address: Dziupla Self Storage ul. Wrotkowska 2, 20-469 Lublin, Poland
The return is free of charge — upon receiving the statement, the Seller provides the Customer with a prepaid return label and covers the cost of the return shipment.
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The Seller is obliged, without undue delay and no later than 14 days from receipt of the statement of withdrawal, to refund to the Customer all payments made by them. The cost of the original delivery was 0 (free delivery) and is not subject to separate refund. The refund covers the price paid to the Seller; customs duties and import VAT paid by the recipient directly to the customs authorities of the destination country do not form part of the price paid to the Seller and are not refunded by the Seller.
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The refund is made using the same method of payment used by the Customer for the original transaction, unless the Customer has expressly agreed to a different method that does not involve any costs for them.
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The Seller may withhold the refund until the Product is received back or until the Customer provides proof of its return — whichever occurs first.
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During the first 14 days for submitting the statement under the statutory right of withdrawal, the Consumer and the Entrepreneur with Consumer rights are liable for any diminished value of the Product resulting from using it in a manner beyond what is necessary to establish the nature, characteristics and functioning of the Product — in particular visible signs of outdoor use or permanent deformation of the leather upper. A diminished value of the Product does not remove the right to withdraw, but entitles the Seller to deduct an appropriate amount from the Product price.
§9. Rules for inspecting the Product before return
1. During the first 14 days from receipt of the Products, i.e. the period for exercising the statutory right of withdrawal, the Consumer and Entrepreneur with Consumer rights may inspect the nature, characteristics and functioning of the Product as they could in a brick-and-mortar store.
2. In the case referred to in section 1, the following is permissible: trying the Product on, checking its size and comfort, including walking on a clean indoor surface.
3. Use of the Product beyond the scope set out in sections 1 and 2 above does not deprive the Customer of the right of withdrawal within the statutory period, but the Customer is liable for the diminution in the value of the Product. Such use may include in particular: soiling of the sole indicating outdoor use, signs of use, mechanical damage such as scratches, abrasions or permanent deformation.
4. The amount corresponding to the diminution in the value of the Product is estimated by the Seller individually for each case, and the decision, together with a justification, is provided to the Customer. This amount is deducted from the Customer’s claim, meaning that the Seller refunds the price of the Product reduced by the value of its damage/wear.
5. The rules on the proportional reduction of the refund amount described in section 4 apply solely to returns of Products within 14 days.
6. The Customer is obliged to secure the returned Product for transport in a manner that prevents its damage.
§10. Complaints – non-conformity of the Product with the Contract
1. The Seller is liable to the Consumer and the Entrepreneur with Consumer rights for any lack of conformity of the Product with the Sales Contract under the rules set out in Chapter 5a of the Act of 30 May 2014 on Consumer Rights.
2. The Seller is liable for any lack of conformity of the Product with the Sales Contract existing at the time of delivery of the Product and revealed within 2 years thereafter. A lack of conformity revealed within this period is presumed to have existed at the time of delivery, unless proven otherwise or unless this presumption is incompatible with the specific nature of the Product or the nature of the non-conformity.
3. In the event of non-conformity of the Product with the Sales Contract, the Consumer and Entrepreneur with Consumer rights may demand repair or replacement of the Product. The Seller carries these out within a reasonable time, without excessive inconvenience and at its own expense, including collecting the Product at its own expense.
4. The Consumer and Entrepreneur with Consumer rights may make a declaration on price reduction or withdrawal from the Sales Contract where:
– the Seller refused or failed to bring the Product into conformity with the Sales Contract, or failed to do so within a reasonable time and at its own expense,
– the non-conformity persists despite repair or replacement of the Product,
– the non-conformity is significant enough to justify a price reduction or withdrawal without a prior request for repair or replacement,
– it is clear from the Seller’s statement or the circumstances that the Seller will not bring the Product into conformity within a reasonable time or without excessive inconvenience for the Customer.
Withdrawal from the Sales Contract is not available where the non-conformity of the Product is insignificant.
5. Complaints should be directed to: support@maisonachi.com or the Seller’s registered office address. To expedite the complaint procedure, it is recommended to provide the Customer’s data, the Order number, a description of the problem and – where possible – photographs illustrating the defect. The absence of these elements does not, however, affect the validity of the complaint submitted.
6. The Seller responds to a complaint within 14 days of its receipt, providing the response to the Customer in paper form or on another durable medium, including by e-mail. Failure to respond within this period means that the complaint is upheld.
7. Refunds in the complaint process are made using the same payment method used by the Customer, unless the Customer expressly agreed to another method that does not entail any costs for them. The refund periods are: a) in the case of a price reduction – no later than 14 days from receipt of the Customer’s declaration on the price reduction; b) in the case of withdrawal from the Contract – no later than 14 days from the date the Seller receives the Product back or the Customer provides proof of its return.
8. Ordinary wear of the Product resulting from its use, as well as damage arising after delivery of the Product due to reasons attributable to the Customer, such as improper use or care or mechanical damage, do not constitute a lack of conformity of the Product with the Sales Contract – unless they result from a hidden defect present in the Product at the time of its delivery.
9. Minor colour differences of Products resulting from screen settings, and the natural characteristics of the structure of natural leather, suede and other natural materials, do not constitute a lack of conformity of the Product with the Sales Contract, provided that the Product otherwise corresponds to the description and specification presented in the Store.
10. With respect to Customers who are neither Consumers nor Entrepreneurs with Consumer rights, the Seller’s liability under statutory warranty for physical and legal defects pursuant to Article 556 et seq. of the Civil Code is excluded.
§11. Guarantee
The Seller provides a voluntary quality guarantee ("Craftsmanship Guarantee") for a period of 24 months from the date of purchase, covering manufacturing defects, under the terms set out in Appendix nr.3 . This guarantee is voluntary and does not exclude, limit or suspend the Seller's statutory liability for the conformity of the Product with the contract referred to in §10.
§12. Product care
1. The Products are made of high-quality natural leathers and materials which, due to their properties, require appropriate care and maintenance to preserve their appearance and durability.
2. The Customer is obliged to use the Products in accordance with their intended purpose and the manufacturer’s recommendations enclosed with them. The basic rules of correct use and care include in particular:
– regular cleaning and care of the Product using dedicated care products suited to the type of leather,
– avoiding intensive soaking of the Products – leather footwear is not waterproof and should not be used during heavy rainfall,
– no machine washing of the Product and no cleaning with aggressive chemical agents,
– drying a soaked Product only at room temperature, away from direct heat sources such as radiators, fireplaces or dryers,
– using shoe trees or filling the Product during storage to prevent permanent deformation.
3. Damage to the Product arising after its delivery to the Customer as a result of failure to fulfil the obligations referred to in sections 1 and 2 does not constitute a lack of conformity of the Product with the Sales Contract and is not subject to the Seller’s liability for non-conformity.
§13. Size chart
Size chart (approximate foot length): EU 36 – 23.5 cm; EU 37 – 24 cm; EU 38 – 24.5 cm; EU 39 – 25 cm; EU 40 – 25.5 cm; EU 41 – 26 cm.
1. The size charts presented in the Store are for information purposes and indicate the approximate insole length for the individual Product sizes. The Seller makes every effort to ensure that these dimensions reflect the actual state.
2. Choosing the correct size is the Customer’s responsibility. Due to the specific nature of the Product, the final fit also depends on the individual structure of the Customer’s foot. If the delivered Product conforms to the size chart provided in the Store, the fact that the footwear does not fit the Customer’s foot does not constitute a lack of conformity of the Product with the Sales Contract.
3. Exchanging a Product for a different size is carried out through the return procedure for the ill-fitting Product under the rules set out in §8, together with the Customer simultaneously placing and paying for a new Order for the Product in a different size.
4. If the actual size of the delivered Product significantly differs from the dimensions declared in the description or size chart for the given model, the Consumer and Entrepreneur with Consumer rights are entitled to remedies for non-conformity of the Product with the Sales Contract under the rules described in §10.
§14. Force majeure
1. The Seller is not liable for delay in performance or non-performance of the Sales Contract caused by force majeure, i.e. external events that are impossible to foresee and prevent, such as natural disasters, general strikes, actions of public authorities or states of emergency. Circumstances attributable to the Seller or to entities used by the Seller in performing the Contract (including carriers) do not constitute force majeure.
2. The Seller informs the Customer promptly of the occurrence of such force majeure circumstances and makes every effort to minimize their effects.
3. If a delay in delivery of the Product caused by force majeure exceeds 14 days relative to the originally planned or maximum delivery period under the Terms and Conditions, the Customer may cancel the Order, which is tantamount to withdrawal from the Sales Contract, and receive a refund of all payments made.
4. The provisions of this section do not exclude or limit the rights of the Consumer and Entrepreneur with Consumer rights arising from mandatory provisions of national and EU law concerning the time limits for performance by a trader.
§15. Out-of-court methods of handling complaints and pursuing claims
1. Using out-of-court methods of handling complaints and pursuing claims is voluntary, and both parties to the Sales Contract must consent to such proceedings. The Seller consents to the use of out-of-court methods of resolving any disputes.
2. A Consumer or Entrepreneur with Consumer rights residing in Poland may use out-of-court methods of handling complaints and pursuing claims, in particular: a) mediation conducted by the voivodeship inspector of the Trade Inspection; b) the permanent arbitration court at the voivodeship inspector of the Trade Inspection; c) the free assistance of a district (municipal) consumer ombudsman or a consumer organization whose statutory tasks include consumer protection, such as the Consumer Federation.
3. Detailed information and procedures for Consumers and Entrepreneurs with Consumer rights residing in Poland are available on the website of the Office of Competition and Consumer Protection at https://www.uokik.gov.pl.
4. Customers residing in other European Union countries may use the assistance of the competent national out-of-court dispute resolution bodies established in their country of residence. Free advisory assistance and support in the amicable resolution of cross-border disputes within the European Union, including where a consumer from one EU country purchases from an entity registered in Poland, is provided by the Network of European Consumer Centres. Contact details and addresses of the relevant consumer centres in the individual EU Member States are available at https://www.eccnet.eu.
§16. Personal data
1. The controller of the personal data of Customers and Store users is the Seller. Personal data is processed in accordance with the GDPR for the purposes of fulfilling Orders, providing services by electronic means, handling complaint and return processes, as well as for analytical and marketing purposes.
2. The rules for collecting, processing and protecting personal data, the detailed purposes and legal bases, the data retention periods and the full catalogue of rights of data subjects are set out in the Privacy Policy available on the Store website.
§17. Intellectual property
1. Rights to the content made available within the Store, in particular the economic copyright to photographs, including product and image photographs, Product descriptions, graphics, the website layout, logos and trademarks, are fully protected by law and vest in the Seller or entities with which the Seller has concluded relevant agreements.
2. The Customer is entitled to use the content referred to in section 1 free of charge, but solely for their own personal use and for the proper use of the Store website.
3. Using content, photographs or descriptions for purposes other than personal, in particular commercial purposes related to conducting one’s own business or resale, without the prior express written consent of the Seller (on pain of nullity) is prohibited.
4. Without the Seller’s consent, it is prohibited to take any actions aimed at the mass, automated downloading of content from the Store, including using bots, scripts or other similar automated tools.
5. Infringement of the Seller’s intellectual property rights will result in a demand to immediately cease the infringements and may entail liability for damages in accordance with the relevant provisions of national and international law.
§18. Final provisions
1. The Sales Contract and agreements for Electronic Services are concluded in Polish or in other languages in which the Store website is made available by the Seller.
2. In matters not regulated by these Terms and Conditions, the provisions of Polish law apply, in particular the Civil Code and the Act of 30 May 2014 on Consumer Rights. The choice of Polish law as the applicable law does not deprive the Consumer or Entrepreneur with Consumer rights of the protection resulting from the mandatory provisions of the law of their country of habitual residence which, under EU law, cannot be excluded by agreement.
3. The Seller may amend the Terms and Conditions for important legal, organizational or technical reasons, informing of this on the Store website and, for Customers with a Customer Account or subscribing to the Newsletter, also by e-mail, at least 14 days before the changes take effect.
4. Orders placed before the changes take effect are subject to the Terms and Conditions in their previous wording.
5. If any provision of these Terms and Conditions is found to be invalid or unlawful, this does not affect the validity of the remaining provisions, which remain in force. The invalid provision is replaced by the applicable legal provisions best corresponding to the economic purpose and intent of the original provision.
6. Disputes with Customers who are neither Consumers nor Entrepreneurs with Consumer rights are settled by the court competent for the Seller’s registered office.
7. Disputes with Consumers or Entrepreneurs with Consumer rights are settled by the courts having local jurisdiction in accordance with generally applicable law.
8. The Terms and Conditions enter into force on 3 July 2026.
UNITY PRIME GROUP sp. z o.o.
ul. Korytnicka 46/52, 04-109 Warsaw, Poland
KRS 0001225215 · NIP 1133194860 · REGON 544044387
Share capital: PLN 5,000
support@maisonachi.com · +48 888 909 476
APPENDIX No. 2 - Right of Withdrawal
Information on the statutory right of withdrawal – concerning the statutory right of withdrawal within 14 days
You have the right to withdraw from the Contract within 14 days without giving any reason. The withdrawal period expires after 14 days from the day on which you acquired, or a third party other than the carrier and indicated by you acquired, physical possession of the goods. In the case of a contract for the transfer of ownership of multiple goods delivered separately, this period expires after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquired physical possession of the last of the goods.
To exercise the right of withdrawal, you must inform us, i.e. UNITY PRIME GROUP sp. z o.o. (a Polish limited liability company), with its registered office in Warsaw (postal code 04-109), at ul. Korytnicka 46/52, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw, 14th Commercial Division of the National Court Register, under number (KRS) 0001225215, NIP 1133194860, REGON 544044387, share capital of PLN 5,000, e-mail: support@maisonachi.com, telephone: +48 888 909 476, of your decision by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form (Appendix No. 1 to the Terms and Conditions), although this is not mandatory. To meet the withdrawal deadline, it is sufficient to send your communication before the period expires. Promptly, i.e. no later than within 14 days, we will send you confirmation of receipt of the withdrawal declaration on a durable medium, e.g. by e-mail.
Effects of withdrawal
If you withdraw from the Contract, we will refund all payments received from you. The cost of the original delivery was 0 (free delivery) and is not subject to separate refund. The refund covers the price paid to the Seller; customs duties and import VAT paid by the recipient directly to the customs authorities of the destination country do not form part of the price paid to the Seller and are not refunded by the Seller. The refund will be made without undue delay, no later than 14 days from the day we receive your declaration. We will make the refund using the same payment method you used, unless you expressly agree to another solution. In any event, you will incur no fees in connection with the refund. We may withhold the refund until we receive the goods or you provide proof of their return, whichever occurs first.
Please return the goods to the address Dziupla Self Storage ul. Wrotkowska 2, 20-469 Lublin, Poland
without undue delay, and no later than 14 days from the day on which you informed us of your withdrawal from the Contract. The return is free of charge for you – we will provide you with a prepaid return label. You are only liable for any diminution in the value of the goods resulting from handling them in a manner other than necessary to establish their nature, characteristics and functioning.
APPENDIX No. 3 — Craftsmanship Guarantee
Every pair of ACHI is made in Italy from high-quality materials and undergoes careful quality control before reaching its owner.
The Product is covered by a two-year (24-month) guarantee, effective from the date of purchase, covering manufacturing defects only.
This guarantee is voluntary and constitutes an additional right of the Customer. It does not exclude, limit or suspend the Seller’s statutory liability for the conformity of the Product with the contract (§10 of the Terms).
What the guarantee covers
Manufacturing defects include in particular:
– seam separation caused by a manufacturing defect;
– sole detachment resulting from a manufacturing defect;
– heel detachment caused by a manufacturing defect;
– cracks or leather defects arising without mechanical impact;
– material deformation caused by a manufacturing defect;
– incorrect heel assembly or other assembly defects.
What the guarantee does not cover
The guarantee does not cover:
– natural wear of the Product during use;
– abrasion of the leather sole, heel taps and other elements naturally in contact with the ground;
– natural changes in the leather’s appearance (soft creasing, texture change, slight colour change from wear);
– scratches, scuffs, cuts, punctures and other mechanical damage;
– damage caused by impact, dropping, snagging or excessive mechanical load;
– damage from contact with water, moisture, chemicals, cosmetics, solvents or other external factors;
– damage from improper use, careless handling, inadequate care or improper storage;
– damage after repair or modification carried out by third parties without ACHI’s consent;
– damage to decorative metal elements caused by mechanical impact, knocks, snagging or other external causes.
Decorative element
The decorative metal element is an integral part of the design and requires careful handling. Due to its construction it is not intended to withstand impact or other excessive mechanical loads. Damage to the decorative element caused by mechanical impact, knocks or improper use is not considered a manufacturing defect — this does not apply where the element fails on its own, without external impact.
Natural characteristics of leather
Minor natural characteristics of genuine leather — individual texture, pores, slight shade differences or the natural grain of the material — are inherent properties of leather and are not manufacturing defects.
How to make a guarantee claim
To make a claim under the guarantee, please provide proof of purchase (e.g. order number or proof of purchase) and contact support@maisonachi.com. ACHI reserves the right to request photographs of the Product or delivery of the Product for assessment.
Each claim is assessed individually after inspection of the Product. If a manufacturing defect is confirmed, ACHI will, at its discretion, offer one of the following: professional repair, restoration of selected elements, replacement with a comparable Product (where repair is impossible or impractical), or another appropriate solution.
The above concerns rights under this guarantee. Independently of it, a Customer who is a Consumer retains rights under the Seller’s statutory liability (§10), which this guarantee does not affect.
